MIDTERM EXAMINATION
Spring 2010
ENG301- Business Communication
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Question
No: 1 ( Marks: 1 ) - Please choose one
Memo is the short form of:
► Mamorandum
► Memory
► Memorial
► Momentom
Question
No: 2 ( Marks: 1 ) - Please choose one
Communication has an ancient
foundation and its roots go back to the time of Greeks,this is called:
► Oral communication
► Written communication
► Non-verbal communication
► Inactive communication
Question
No: 3 ( Marks: 1 ) - Please choose one
------------------
machine scans
a printed page, converts it to a signal, and transmits it.
► A Facsimile
► A Photocopy
► An Electronic
► A Printer
Question
No: 4 ( Marks: 1 ) - Please choose one
A message of congratulation or
commendation is much like the message of:
► Condolence
► Appreciation
► Refusal
► Acceptance
Question
No: 5 ( Marks: 1 ) - Please choose one
An exchange of information within an
organization is called:
► Internal communication
► External communication
► Horizontal communication
► Vertical communication
Question
No: 6 ( Marks: 1 ) - Please choose one
Artifact
objects are used in which type of messages?
► verbal
► Non-verbal
► Written
► Oral and written
Question
No: 7 ( Marks: 1 ) - Please choose one
Vocal characterizers include:
► Laughing, crying
► Intensity, pitch
► Sound, silent pauses
► Sneeze, tone
Question
No: 8 ( Marks: 1 ) - Please choose one
- ------------ are individual
cultural variables.
► Economics, politics
► Accepted dress, manners
► Language, social norms
► Social norms, manners
Question
No: 9 ( Marks: 1 ) - Please choose one
The
way you -------------- your message makes it clear whether your reader will
respond favorably or unfavorably to the message.
► begin
► end
► write
► conclude
Question
No: 10 ( Marks: 1 ) - Please choose one
Which
one is national variable from the followings?
► Time
► Space
► Economics
► Food
Question
No: 11 ( Marks: 2 )
What is an order letter?
Answer:
An order letter is a contract of
selling and purchasing or services. Orders are considered one of the simplest
types of direct request. While placing an order, you need not excite your
reader’s interest; just state your needs clearly and directly
Question
No: 12 ( Marks: 2 )
Name some national variables
mentioned in intercultural communication model.
Answer:
Following are some national
variables:
- Education Time
- Regulation Space
- Economics Food
- Politics Accepted Dress
- Social Norms Manners
- Language
Question
No: 13 ( Marks: 3 )
Name the national and individual
cultural variables.
National Variables
Individual Cultural Variables
Education
Time
Regulation
Space
Economics
Food
Politics
Accepted Dress
Social
Norms
Manners
Language
Decision Making
Question
No: 14 ( Marks: 3 )
Write down the format of Semi Block
Form of letter.
Answer: This form is much used in Pakistan.
Heading, date, complimentary close and signature sections begin at the
horizontal of the page or are placed so that they end near the right-hand
margin. First line of each paragraph is indented five to seven spaces. Only
closed form of punctuation is used in this form. This letter style is
attractive on the page.
Question
No: 15 ( Marks: 5 )
Personal
space varies according to gender, status, roles and culture. Comment on it.
Question
No: 16 ( Marks: 5 )
Write
the body of a "Thanks letter" to your customer for the first order,
in order to build good will of the company.
Question
No: 17 ( Marks: 5 )
Explain
three National Variables present in intercultural communication model
National Variables in intercultural communication model
Education
Regulation
Economics
Question
No: 1 ( Marks: 1 ) - Please choose one
Before
writing a message, which of the following steps are necessary for effective
communication?
►
Define the purpose of the message.
► Analyze your
audience – readers or listeners, outline – organize – your message.
► Choose the
ideas to include, collect all the facts to back up these ideas.
► All of the above
Question
No: 2 ( Marks: 1 ) - Please choose one
In order to understand verbal and
nonverbal communication which of the following things should we do?
► Accept
cultural differences
► Studying
your own culture
► Learn about other cultures
► All of the above
Question
No: 3 ( Marks: 1 ) - Please choose one
Which
one is the aspect of life styles of the country?
► Position of
the family
► Social and economic levels
► Business
hours
► All the
above
Question
No: 4 ( Marks: 1 ) - Please choose one
It is that part of language
associated with but not involving the word system. It consists of the voice
qualities and vocalizations that affect how something is said rather than what
is said.
Select one which is true from the
followings.
► Kinesics
behaviour
► Paralanguage
► Proximity
► Artifacts
Question
No: 5 ( Marks: 1 ) - Please choose one
Which one is not the component of
communication process from the followings?
► Sender/encoder,
► Message, medium,
►
Receiver/decoder, feedbacks.
► Audio-visual and technological
Question
No: 6 ( Marks: 1 ) - Please choose one
Message
Communicator Audience
As
“sender” Noise as “receiver”
This model
represents which theory of communication?
► Social
environment theory
► General
theory
► Rhetorical theory
► Electronic theory
Question
No: 7 ( Marks: 1 ) - Please choose one
A formal style is characterized by
more------------ sentences.
► simple
► complex
► easy
► short
Question
No: 8 ( Marks: 1 ) - Please choose one
All seven C’s can be applied to:
► Oral and written communication
► Written and non verbal communication
► Oral and
verbal communication
► Effective business communication
Question
No: 9 ( Marks: 1 ) - Please choose one
In which communication expressions
are not encoded in words?
► Non-verbal
► Verbal
► Written
► Verbal and
written
Question
No: 10 ( Marks: 1 ) - Please choose one
An effective way of maintaining
communication with employees is to monitor:
► Feedback
► Behaviour
►
Environment of the company
►
Situation
Question
No: 11 ( Marks: 1 ) - Please choose one
---------------- type of flow takes
place between peers in organizations in order to solve problems.
► Horizontal
► Downward
► Upward
► Circular
Question
No: 12 ( Marks: 1 ) - Please choose one
In refusal letter, at which place do
we give explanation of the refusal?
► Beginning
► Middle
► End
► Between
beginning and middle
Question
No: 13 ( Marks: 1 ) - Please choose one
-----------allows several people to
use software at the same time to create documents, keep track of projects.
► Software
► Groupware
► E-mail
► Network
Question
No: 14 ( Marks: 1 ) - Please choose one
A person should follow which one of the the
following characteristics while writing an email?
► Concise, clear and polite
► Verbose,
rude and harsh
► Impolite and having negative tone
► Moderate
Question
No: 15 ( Marks: 1 ) - Please choose one
Even the salutation and the
complementary close have no punctuation in:
► Open punctuation
► Standard
punctuation
► Close
punctuation
► Long
punctuation
Question
No: 16 ( Marks: 1 ) - Please choose one
- --------------- is a printed paper
with the name and address of a person or organization.
► Letterhead
► Letter pad
► Leaflet
► Document
Question
No: 17 ( Marks: 2 )
Which points should be kept in mind
while writing get-well wishes and sympathy letters.
Question
No: 18 ( Marks: 2 )
Redraft the message for clarity
The
identification and classification of the various histological types of
lymphomas are vital steps toward the introduction of new therapies and the
reduction of mortality.
Question
No: 19 ( Marks: 3 )
What is buffer?
Question
No: 20 ( Marks: 5 )
Individual culutral variables are
very important to understand interculutral communication, discuss with three
individual cultural variables.
Question
No: 21 ( Marks: 10 )
Expalin the term culture and point
out the main aspects of intercultural model.
MIDTERM EXAMINATION
Spring 2009
ENG301- Business Communication
(Session - 2)
Question
No: 1 ( Marks: 1 ) - Please choose one
Which one of the followings is not
aspect of the AIDA plan?
► Attention
► Interest
► Desire and
action
► Skill
Question
No: 2 ( Marks: 1 ) - Please choose one
It has been in use since 1950. It
uses full–block form and open punctuation. No salutation or complimentary close
is used. Reader’s name, is used in the first and last sentences. Subject and
writer’s name are typed in capitals.
Match the
above with one of the followings:
► The
Block-form / Modified – Block
► Full-Block
► The
Semi-Block
► AMS
(Administrative Management Society)
Question
No: 3 ( Marks: 1 ) - Please choose one
It does not mean that the use of
old-fashioned expressions such as ‘your kind enquiry’, ‘thank you’ and
‘please’. Rather, it grows out of respect and concern for others. It is a
quality that enables a request to be refused without killing all hope of future
business.
Match
this statement with one of the following principles of communication:
► Conciseness
► Courtesy
►
Consideration
► Completeness
Question
No: 4 ( Marks: 1 ) - Please choose one
Which one of the followings is not
the purpose of communication?
► To initiate
some action
► To impart
information, ideas, attitudes, beliefs or feelings.
►
To
establish, acknowledge or maintain links or relations with other people.
► To make
the people fool and sell your products.
Question
No: 5 ( Marks: 1 ) - Please choose one
Globalization means that for a
Company to survive, it must establish markets not only in its own country but
also in--------------------.
► two
countries
► six
countries
► many
countries
► the
whole world
Question
No: 6 ( Marks: 1 ) - Please choose one
The last paragraph should
be--------------- for an effective business message.
► concise,
correct
► long,
concrete
► long,
verbose
► concise,
long
Question
No: 7 ( Marks: 1 ) - Please choose one
To communicate easily and
effectively with your readers, how many number of principles of
communication are applied:
► Nine
► Seven
► Eleven
► Six
Question
No: 8 ( Marks: 1 ) - Please choose one
In----------- characteristics such
as body shape, body odors and skin color are included.
► Mental
► Physical
► Spiritual
► verbal
Question
No: 9 ( Marks: 1 ) - Please choose one
Selecting some details and omitting
others is a process called:
► Abstracting
►
Extracting
►
Attracting
►
Fascinating
Question
No: 10 ( Marks: 1 ) - Please choose one
A letter that completes a valid
contract between a buyer and a seller is called:
► An order letter
► An acknowledgement letter
► An inquiry letter
► A sales letter
Question
No: 11 ( Marks: 1 ) - Please choose one
As good-news plan is similar to
direct-request plan, so is persuasive plan to----------- plan.
► good news
► bad news
► pleasant
news
► moderate
news
Question
No: 12 ( Marks: 1 ) - Please choose one
------------------- is often
effective for getting a motivational message out to a large number of
people.
► Groupware
► Videotape
► Software
►
Teleconferencing
Question
No: 13 ( Marks: 1 ) - Please choose one
Communication is the process by
which individuals share:
► Coordinate
activities,and make decisions
► Body movements
► Techniques
► Skills
Question
No: 14 ( Marks: 1 ) - Please choose one
‘AMS’ is the abbreviation of:
► Administrative
Management Society
► Alcholical
Member Society
► Advanced
Management Society
► Asian
Management Society
Question
No: 15 ( Marks: 1 ) - Please choose one
Sometimes an extra message is added
at the end of a letter and is known as:
► Postscript
► Attention
line
► Subject line
► Copy notation
Question
No: 16 ( Marks: 1 ) - Please choose one
-------------------is included to
remind the reader to check for additional pages of information.
► Copy of
notation
► Enclosure
► Subject line
► Attention line
Question
No: 17 ( Marks: 2 )
Write a note on different
punctuation styles.
ANSWER:
There are three types of punctuation styles
1.
Closed
punctuation: In
this style the heading, date, inside address, salutations and complimentary
close are punctuated.
2.
Open
punctuation: In
this style of punctuation no punctuations are used even after salutation and
complimentary close.
3.
Standard
Punctuation:
Punctuation is used only after salutation and complimentary close.
Question
No: 18 ( Marks: 2 )
Rephrase the following letter body:
“Will you
ship us some time, anytime during the month of October would be fine, or even
November if you are rushed (November would suit us just as well, in fact a
little bit better) 300 of the regular Dell Computers.
Thank you in advance for sending
these along in parcel post, and not in express, as express is too expensive.”
ANSWER: "Please
ship parcel post, 300 Dell computers before the end of November."
Question
No: 19 ( Marks: 3 )
Point out some barriers in communication which
arise due to attitude and value differences of sender and receiver.
Question
No: 20 ( Marks: 5 )
Write short notes on the following:
1-
Importance
of communication in your career 2- Developing the right attitude
ANSWER:
Importance of communication in career: The ability to communicate
effectively is very important for a business management student. Since this field requires more of mental work
so it is important to communicate the ideas and skills effectively to others to
reach the desired individual and organizational goals. It is important while
working in groups. In order to perform the job effectively it is very important
to communicate with the coworkers and the seniors this will help in
accomplishing the job.
Developing
the right attitude: Attitude
is a persistent tendency to feel and behave in a particular way toward some
object. Attitude describes people and their behavior. Receiver's attitude
towards a message determines whether it will be accepted or rejected. People
react favorably when they receive agreeable message. Receiver's view of
information affects the response. People react according to their attitudes
towards a situation rather than to the facts. So developing the right attitude
is very important. Since people develop their attitudes from experience too so
to develop right attitudes there must be great association between individuals
.
Question
No: 21 ( Marks: 10 )
What is meant by Globalization? The
implications of globalization on organizational behavior is profound and
direct. Comment on this statement.
Answer: Globalization
and its implications on Organizational Behavior: Globalization is a term
that is used to describe the changing world order in which various aspects of a
nation that include the economic, social, political, cultural and environmental
factors are viewed as being part of a global community and not restricted in
their scope. But according to an organization Globalization means that
for a company to survive it must establish markets not only in its own country
but also in many other countries of the world.
Implications of globalization: There are various implications of
globalization on organizational behavior like
- New organizational structures
- Different forms of communications
- Need more sensitivity to cultural differences
- More competition
Now a days
globalization is very much important for survival. Organizations expand
globally to gain access to resources as inputs and to sell there products as
outputs. Companies seek the expertise found in other countries. Competition
is of greater extent in global environment. Companies compete with foreign
competitors. The world is viewed as a single market. There exist a diverse
workforce and the challenge of managing it increases as organizations expand
their operations internationally. People from different countries have
difficulties in non verbal communication due to differences in their cultures.
So globalization is no doubt an
important need now but due to this organizations have to face many challenges.
MIDTERM EXAMINATION
Spring 2009
ENG301- Business Communication
(Session - 3)
Ref No:
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Question
No: 1 ( Marks: 1 ) - Please choose one
AIDA
plan stands for:
► Attention, Interest, Desire, Action
► Authority,
Interest, Disclose, Accuracy
► Accuracy,
Internal, Diction, Attention
► Action,
Interest, Desire, Authority
Question
No: 2 ( Marks: 1 ) - Please choose one
This format is considered to be the
most modern. All essential parts in this form are started from the left-hand
margin. Open punctuation should be used in this form. This form saves time more
than any other form.
Match the
above with one of the followings:
► The
Block-form / Modified – Block
► Full-Block
► The
Semi-Block
► AMS
(Administrative Management Society)
Question
No: 3 ( Marks: 1 ) - Please choose one
Before
writing a message, which of the following steps are necessary for effective
communication?
► Define the
purpose of the message.
► Analyze your
audience – readers or listeners, outline – organize – your message.
► Choose the
ideas to include, collect all the facts to back up these ideas.
► All of the above
Question
No: 4 ( Marks: 1 ) - Please choose one
In order to understand verbal and
nonverbal communication which of the following things should we do?
► Accept
cultural differences
► Studying
your own culture
► Learn about
other cultures
► All of the above
Question
No: 5 ( Marks: 1 ) - Please choose one
It refers to the behavioral
characteristic, typical of a group, it can be defined as all the ways of life
including arts, beliefs and institutions of a population that are passed down
from generation to generation.
Match
this statement with one of the following concepts:
► Culture
►
Communication
► Social lag
► Norms
Question
No: 6 ( Marks: 1 ) -
Please choose one
They maintain friendly, pleasant
relations with you, regardless, whether you agree with them or not. Good
communicators command your respond and goodwill. You are willing to work with
them again, despite their differences.
Match the
above statement with one of the followings:
► Precision
► Credibility
► Control
► Congeniality
Question
No: 7 ( Marks: 1 ) - Please choose one
Intensity (loud/soft); pitch height
(high/low) represent which one of the followings:
► Vocal
characterizers
► Vocal Qualifiers
► Vocal
Segregates
► Vocal
barriers
Question
No: 8 ( Marks: 1 ) - Please choose one
Message
Communicator Audience
As
“sender” Noise as “receiver”
This model
represents which theory of communication?
►
Social environment theory
► General
theory
► Rhetorical
theory
► Electronic theory
Question
No: 9 ( Marks: 1 ) - Please choose one
Which one of the subjects is not the
part of communication?
► Semantics
(the study of word choice)
► Linguistics
(the study of language)
► Rhetoric
(the study of writing and speaking effectively)
► Geology
Question
No: 10 ( Marks: 1 ) - Please choose one
Selecting some details and omitting
others is a process called:
► Abstracting
► Extracting
► Attracting
► Fascinating
Question
No: 11 ( Marks: 1 ) - Please choose one
What is the main idea that you wish
to communicate?
► Message
► Medium
► Context
► Feedback
Question
No: 12 ( Marks: 1 ) - Please choose one
While sending the message, you
are__________
► decoder
► encoder
► decoder and
encoder
► initiater
Question
No: 13 ( Marks: 1 ) - Please choose one
Recommendation letter provides:
► Suggestion
► Information
► Advice
► Material information
Question
No: 14 ( Marks: 1 ) - Please choose one
When the company thinks your
audience will be interested in what you have to say or willing to cooperate, it
usually opts for:
► Indirect
approach
► Direct approach
► Neutral approach
► Modern
approach
Question
No: 15 ( Marks: 1 ) - Please choose one
Demographic changes have something
to do with:
► Population
► Culture
► Environment
► Situation
Question
No: 16 ( Marks: 1 ) - Please choose one
Memo is the short form of:
► Mamorandum
► Memory
► Memorial
► Momentom
Question
No: 17 ( Marks: 2 )
Write a note on beginnings &
endings in a letter.
Ans:
When you
begin your message make whether your reader will respond favorably or
unfavorably to the message. Keep main idea or good-news in the beginning. The
opening must be impressive in a way that it captures the attention of the
reader. So always choose appropriate openings that suit the purpose of your message.
An
effective ending will motivate the reader to act as requested. If no direct
request is required, leave the reader with some expression of regard,
assurance, appreciation or willingness to help. Always remember that closings
should be strong, clear and polite. They should leave a sense of closure and
goodwill with the receiver.
Question
No: 18 ( Marks: 2 )
Explain the term artifacts.
Ans:
These are objects used to convey nonverbal
messages about self-concept, image, mood, feeling or style. Eg. lipstick,
clothes, perfumes, glasses and hair pieces refelect the style or mood of the
user.
Question
No: 19 ( Marks: 3 )
Make each of the following requests
complete and concrete:
1.
The
coat you had in your window last Thursday is exactly the style I would like to
have. Please send it to me on my credit card account.
2.
I
am interested in the portable TV you advertised in yesterday’s newspaper. Will
you please tell me more about it? (The firm advertised one TV set in the city’s
morning paper and a different set in the evening paper).
Ans:
1)
Dear Sir,
I like the
coat which is in beautifying your last window last Thursday, I like that coat
and want to make my dress. I will pay the amount through credit card.
2.
I have seen
the advertisement yesterday in daily XYZ about the portable T.V
I want to
know further details and technical specification, once it will meet my
requirement I will definitely will not wait to keep away that portable T.V
Question
No: 20 ( Marks: 5 )
What is the role of time, space and silence in effective
communication?
Time
In effective communication time is very
important it reflects the habits of different cultures as well eg. Persons in
Latin America and the Middle East treat time more casually then do Americans,
prefer promptness. Germans are considered time precise. In Latin American and
in Buddhist cultures you may wait an hour; just reflecting a different concept
of time; arriving late is a social accepted custom. Every nation have different
concept of time.
Perceptions of time
- Is the concept of time considered linear
or circular?
- What impact will time have upon business
decisions?
- Is time considered valuable or an
intangible asset?
Space
Space is also very important every nation
use to keep space with varying length how do you react in Saudi Arabia when
someone’s breathe intentionally brushes
How would you react hanging onto the outside
of a bus in Pakistan? How do you react to the cold stare of a German as your
eyes invade the privacy of his or her yard? Some cultures consider those who
stand close to you as intrusive, rude, pushy, and overbearing.
Silence
Silence is
also used as feed back, although it is not much effective but it is gives feed
back to sender.
All these
factors countable in effective communication.
Question
No: 21 ( Marks: 10 )
What type of barriers in
communication will be faced by a foreigner in a country he visited for the
first time and how he will be able to overcome them?
Ans:
Generally,
foreigner will face two types of barriers and a in a country who is visiting
first time will face them.
. Semantic Barriers
-
Conversation mean
. Physical Barriers
- Psychological barriers
- Emotional barriers
- Perceptual barriers
- Barriers involving values attitudes etc
Semantic Barrier
These are
the symbols the sender uses to communicate messages both sender and receiver
must have same meaning of the message sent otherwise reciver will translate the
message in different mean
Problem in
Conventions of Meaning
Denotation
A denotation is usually the dictionary
definition of a word. Denotative meanings name objects, people or events
without indicating positive or negative qualities. Such words as car, desk,
book, house, and water convey denotative meanings. The receiver has a similar
understanding of the thing in which the word is
used.
Connotation
A connotation is an implication of a word or
a suggestion separate from the usual definition. Some words have connotative
meanings, that is, qualitative judgments and personal reactions. The word man
is denotative, father, prophet, brother are connotative. Some words have
positive connotations in some contexts and negative meanings in others. For
example, slim girl and slim chances.
Physical Barriers
Communication does not consist of words
alone. Another set of barriers is caused by your own physical appearance, your
audience, or the context of the document or the presentation. Your ideas,
however good and however skillfully imparted, are at the mercy of various
potential physical barriers.
For Speaking
Mumbling, not enunciating, speaking too
quickly, noises become of hissing ventilation, blowing air conditioning,
ringing telephones, slamming doors etc.
Psychological
Barriers
Because of the changing world, everyone has
his own concept of reality. Also, human beings, sensory perceptions – touch,
sight, hearing, smell, and taste are limited, and each person’s mental filter
is unique. In our daily interaction with others, we make various abstractions,
inferences and evaluations of the world
around us.
Emotional Barriers
One possible psychological block is
emotional, you may be emotionally block is you are announcing a new policy you
may become popular or unpopular
Perception of
Reality
The perceptual problem is that people think
differently. Selecting some details and omitting others is a process called
abstracting. On many occasions abstracting is necessary. However, he should be
cautious about “slanted” statements. Differences in abstracting take place not
only when persons describe events but also when they describe people and
objects. Slanting is unfair in factual reporting. When presenting some
particular facts, you include your own biased ideas into it, you make slanting
statement. Try not to let personal preferences affect your factual reporting of
information.
Perception of
Reality
Conclusions made by reasoning from evidence
are called inferences. We make assumptions and draw conclusions even though we
are not able to immediately verify the evidence. Some inferences are both necessary
and desirable; others are risky, even dangerous.
Necessary Inferences
It is general expectation that when we reach
a foreign country, we are sure that we will be treated politely.
When we post a letter, we infer that it will
reach its destination. Conclusions we make about things we have not observed
directly can often be against our wishes.
Barriers Involving
Values, Attitudes etc.
Both personality and attitude are complex
cognitive process. Personality usually is thought of as the whole person whereas
attitude may makeup the personality. The term attitude describes people and
explains their behavior. More precisely an attitude can be defined as a
persistent tendency to feel and behave in a particular way towards some object.
Eg. Some people does not like night shift,
so there attitude is negative towards his work assign.
A receiver’s attitude toward a message can
determine whether it is accepted or rejected. The effectiveness is influenced
also by the values, attitudes, and opinions of the communicators. People react
favorably when they receive agreeable message. Receivers’ views of the
information will affect their response. This response could be what the sender
desires or just the opposite.
Occasionally people react according to their
attitudes toward a situation rather than to the facts.
Closed Mind
There are people having rigid views on
certain topics. They maintain their rigid views regardless of the
circumstances. Such a closed minded person is very difficult to communicate to.
Sender’s Credibility
Other factors effecting attitudes, opinions
and responses
They are following
Environmental stresses, Personal problems,
Sensitivity
Each and
every factor is considerable.
MIDTERM EXAMINATION
Spring 2009
ENG301- Business Communication
(Session - 1)
Time: 60 min
Marks: 38
Question
No: 1 ( Marks: 1 ) - Please choose one
Before
writing a message, which of the following steps are necessary for effective
communication?
► Define the
purpose of the message.
► Analyze your
audience – readers or listeners, outline – organize – your message.
► Choose the
ideas to include, collect all the facts to back up these ideas.
► All of the above
Question
No: 2 ( Marks: 1 ) - Please choose one
In order to understand verbal and
nonverbal communication which of the following things should we do?
► Accept
cultural differences
► Studying
your own culture
► Learn about other cultures
► All of the above
Question
No: 3 ( Marks: 1 ) - Please choose one
Which
one is the aspect of life styles of the country?
► Position of
the family
► Social and economic levels
► Business
hours
► All the
above
Question
No: 4 ( Marks: 1 ) - Please choose one
It is that part of language
associated with but not involving the word system. It consists of the voice
qualities and vocalizations that affect how something is said rather than what
is said.
Select one which is true from the
followings.
► Kinesics
behaviour
► Paralanguage
► Proximity
► Artifacts
Question
No: 5 ( Marks: 1 ) - Please choose one
Which one is not the component of
communication process from the followings?
► Sender/encoder,
► Message, medium,
►
Receiver/decoder, feedbacks.
► Audio-visual and technological
Question
No: 6 ( Marks: 1 ) - Please choose one
Message
Communicator Audience
As
“sender” Noise as “receiver”
This model
represents which theory of communication?
► Social
environment theory
► General
theory
► Rhetorical theory
► Electronic theory
Question
No: 7 ( Marks: 1 ) - Please choose one
A formal style is characterized by
more------------ sentences.
► simple
► complex
► easy
► short
Question
No: 8 ( Marks: 1 ) - Please choose one
All seven C’s can be applied to:
► Oral and written communication
► Written and non verbal communication
► Oral and
verbal communication
► Effective business communication
Question
No: 9 ( Marks: 1 ) - Please choose one
In which communication expressions
are not encoded in words?
► Non-verbal
► Verbal
► Written
► Verbal and
written
Question
No: 10 ( Marks: 1 ) - Please choose one
An effective way of maintaining
communication with employees is to monitor:
► Feedback
► Behaviour
►
Environment of the company
►
Situation
Question
No: 11 ( Marks: 1 ) - Please choose one
---------------- type of flow takes
place between peers in organizations in order to solve problems.
► Horizontal
► Downward
► Upward
► Circular
Question
No: 12 ( Marks: 1 ) - Please choose one
In refusal letter, at which place do
we give explanation of the refusal?
► Beginning
► Middle
► End
► Between
beginning and middle
Question
No: 13 ( Marks: 1 ) - Please choose one
-----------allows several people to
use software at the same time to create documents, keep track of projects.
► Software
► Groupware
► E-mail
► Network
Question
No: 14 ( Marks: 1 ) - Please choose one
A person should follow which one of the the
following characteristics while writing an email?
► Concise, clear and polite
► Verbose, rude
and harsh
► Impolite and having negative tone
► Moderate
Question
No: 15 ( Marks: 1 ) - Please choose one
Even the salutation and the
complementary close have no punctuation in:
► Open punctuation
► Standard
punctuation
► Close
punctuation
► Long
punctuation
Question
No: 16 ( Marks: 1 ) - Please choose one
- --------------- is a printed paper
with the name and address of a person or organization.
► Letterhead
► Letter pad
► Leaflet
► Document
Question
No: 17 ( Marks: 2 )
Which points should be kept in mind
while writing get-well wishes and sympathy letters.
Question
No: 18 ( Marks: 2 )
Redraft the message for clarity
The
identification and classification of the various histological types of
lymphomas are vital steps toward the introduction of new therapies and the
reduction of mortality.
Question
No: 19 ( Marks: 3 )
What is buffer?
Question
No: 20 ( Marks: 5 )
Individual culutral variables are
very important to understand interculutral communication, discuss with three
individual cultural variables.
Question
No: 21 ( Marks: 10 )
Expalin the term culture and point
out the main aspects of intercultural model.
Current quizz of eng301
While
discussing the intercultural communication, when we discuss the social elements
like Position of the family, Social and economic levels, Business hours and
Food, that means we are talking about the ____________ of a country.
Select
correct option:
Life styles
Economy
Environment
Government
Question
# 6 of 10 ( Start time: 01:33:12 AM ) Total Marks: 1
The
process of International Communication demands to work with many _____________.
Select correct
option:
Foreign countries and foreign people.
Local
population
Single
culture people
Natives
Question
# 7 of 10 ( Start time: 01:34:13 AM ) Total Marks: 1
–------------is
the quality which is needed most in intercultural communication and in doing business
with other countries.
Select
correct option:
Intellegence
Patience pge 40
Aggressiveness
Manipulation
Question
# 8 of 10 ( Start time: 01:35:01 AM ) Total Marks: 1
An
inquiry asks for information about products or services, the writer is interested
in ______
Select
correct option:
Purchasing page 70
Selling
Planning
None of
above
Question
# 9 of 10 ( Start time: 01:35:51 AM ) Total Marks: 1
In order
to globalize, a company must establish markets not only in its own country but
also in -.
Select correct
option:
all
countries
six
countries
many countries
Asia
Question
# 10 of 10 ( Start time: 01:36:49 AM ) Total Marks: 1
...........means
preparing every message keeping receivers in mind.
Select
correct option:
Conciseness
Consideration
Concreteness
Correctness
Question
# 1 of 10 ( Start time: 12:36:42 PM )
Total Marks: 1
Completeness
is closely related to......
Select
correct option:
Clarity
Consideration
Concreteness
Conciseness
Question
# 2 of 10 ( Start time: 12:38:10 PM )
Total Marks: 1
When
writing a buffer, you need to avoid
Select
correct option:
Saying no
Apologizing
Irrelevant
sentences
Above all
Question # 3 of 10 ( Start time: 12:38:42 PM ) Total Marks: 1
Subscribers to electronic mail services are called
Select correct option:
Agents
Customers
Users
Messengers
Question # 4 of 10 ( Start time: 12:39:09 PM ) Total Marks: 1
In order to globalize, a company must establish markets not only
in its own country but also in -.
Select correct option:
all countries
six countries
many countries
Asia
Question # 5 of 10 ( Start time: 12:39:29 PM ) Total Marks: 1
____ form is usually common in Pakistan
Select correct option:
The block
Full block
AMS
The semi block
Question # 6 of 10 ( Start time: 12:40:03 PM ) Total Marks: 1
In persuasive request (sales letter), begin the message with
.....statement.
Select correct option:
captivating
memorable
attention-getting
appealing
Question # 7 of 10 ( Start time: 12:41:15 PM ) Total Marks: 1
While planning a business message, by __________ of message we
mean to inform, to persuade, to collaborate with our audience.
Select correct option:
Analyzing the content
Organizing the text
Defining the purpose
Delivering the idea.
Question # 8 of 10 ( Start time: 12:41:52 PM ) Total Marks: 1
A company usually writes good will letters to
Select correct option:
Director
Chairman
Managers
Customer
Question # 9 of 10 ( Start time: 12:43:04 PM ) Total Marks: 1
The politeness that grows out of respect and concern for others is
called:
Select correct option:
Courtesy
Civility
Consistency
Clarity
Question # 10 of 10 ( Start time: 12:43:21 PM ) Total Marks: 1
Voice mail is useful because
Select correct option:
It solves time-zone difficulties
It is most effective for short messages
It is especially useful for good will and other positive messages
All of the above
Question # 1 of 10 ( Start time: 12:44:40 PM ) Total Marks: 1
"It means judging other people or countries by the cultural
standards of your group". Choose the correct title for the above
definition.
Select correct option:
Ethnocentrism
Ethnography
Anthology
Misanthropy
Question # 2 of 10 ( Start time: 12:45:27 PM ) Total Marks: 1
__________ means for a Company to survive, it must establish
markets not only in its own country but also in many foreign countries. Thus
employees must understand other cultures as well as their own country’s ethnic
diversity.
Select correct option:
Globalization
Competition
Privatization
Antagonism
Question # 3 of 10 ( Start time: 12:45:54 PM ) Total Marks: 1
Subscribers to electronic mail services are called
Select correct option:
Agents
Customers
Users
Messengers
Question # 4 of 10 ( Start time: 12:46:14 PM ) Total Marks: 1
You can use the direct or deductive plan to organize your message
when
Select correct option:
The audience will be interested in listening
The audience will be interested in writing
The management will be interested in cooperating
The organization will be interested in listening
Question # 5 of 10 ( Start time: 12:46:50 PM ) Total Marks: 1
While planning a business message, by __________ of message we
mean to inform, to persuade, to collaborate with our audience.
Select correct option:
Analyzing the content
Organizing the text
Defining the purpose
Delivering the idea.
Question # 6 of 10 ( Start time: 12:47:18 PM ) Total Marks: 1
The direct organizational plan is appropriate when the writer
anticipates the reader’s _____
Select correct option:
Resistance
Acceptance
Hesitation
Rejection
Question # 7 of 10 ( Start time: 12:47:59 PM ) Total Marks: 1
When your message contains all the facts the reader or the
listener needs, it is:
Select correct option:
Complete
Considerate
Courteous
Clear
Question # 8 of 10 ( Start time: 12:49:06 PM ) Total Marks: 1
Which letter is written to ask a piece of information about a
product or services?
Select correct option:
Order letter
Sales letter
Inquiry letter
Request letter
Question # 9 of 10 ( Start time: 12:49:39 PM ) Total Marks: 1
An inquiry asks for information about products or services, the
writer is interested in ____
Select correct option:
Purchasing
Selling
Planning
None of above
Question # 10 of 10 ( Start time: 12:50:34 PM ) Total Marks: 1
When we visualize audience while writing a business message, that
either he/she is business or professional person or labourer, superior (boss)
colleague, or subordinate, man or woman. This step of message construction and
planning is known as;
Select correct option:
Define the purpose of the message
Analyze your audience – readers or listeners
Choose the ideas to include
Collect all the facts to back up these ideas
current quizz of eng301
Question
# 1 of 10 ( Start time: 02:00:04 PM ) Total
Marks: 1
----- are
individual cultural variables.
Select
correct option:
Economics, politics
Accepted dress,
manners
Language, social norms
Social norms, manners
Question
# 2 of 10 ( Start time: 02:00:46 PM ) Total
Marks: 1
There are
____ styles in fashion to write a business letter
Select
correct option:
7
6
5
4
Question
# 3 of 10 ( Start time: 02:01:56 PM ) Total
Marks: 1
Completeness
is closely related to......
Select
correct option:
Clarity
Consideration
Concreteness
Conciseness
Question
# 4 of 10 ( Start time: 02:02:14 PM ) Total
Marks: 1
"It
means judging other people or countries by the cultural standards of your
group". Choose the correct title for the above definition.
Select
correct option:
Ethnocentrism
Ethnography
Anthology
Misanthropy
Question
# 5 of 10 ( Start time: 02:02:43 PM ) Total
Marks: 1
AMS
stands for
Select
correct option:
Administrative
Management Society
Administrative Marginal Society
Accountant Management Society
None of the above
Question
# 6 of 10 ( Start time: 02:03:02 PM ) Total
Marks: 1
The way
you ...... your message makes it clear whether your reader will respond
favorably or unfavorably to the message.
Select
correct option:
begin
end
write
conclude
Question
# 7 of 10 ( Start time: 02:03:57 PM ) Total
Marks: 1
Inductive
approach consists of _____ parts
Select
correct option:
5
4
3
2
which of the following are important to
understand verbal and nonverbal communication?
Select
correct option:
Accept cultural differences
Studying your own culture
Learn about other cultures
All of
the above
Question # 9 of 10 ( Start time: 02:05:52 PM )
Total Marks: 1
A company
usually writes good will letters to
Select
correct option:
Director
Chairman
Managers
Customer
Question # 10 of 10 ( Start time: 02:06:23 PM
) Total Marks: 1
Voice
mail is useful because
Select
correct option:
It solves time-zone difficulties
It is most effective for short
messages
It is especially useful for good
will and other positive messages
All of
the above
Question #
1 of 10 ( Start time: 01:40:45 PM )
Total Marks: 1
While
introducing the topic, we start with which type of lines?
Select
correct option:
Let me start by.........
I’ll start by..........
First of all, I’ll…...........
All of the above
Question #
2 of 10 ( Start time: 01:41:54 PM )
Total Marks: 1
The action
of communication in which one speaker is doing most of the sending and a number
of listeners are doing most of the receiving is known as _______
presentation.
Select
correct option:
written
oral ok
written and oral
none of the above
Question #
3 of 10 ( Start time: 01:42:59 PM )
Total Marks: 1
________ is
a sentence that clearly and concisely indicates the subject of your paper.
Select
correct option:
Conclusion
Supposition
Record
Thesis statement ok
Question #
4 of 10 ( Start time: 01:43:29 PM )
Total Marks: 1
The purpose
of the resume is to get employers interested enough to contact you for
Select
correct option:
an interview ok
job
party
meeting
Question #
5 of 10 ( Start time: 01:44:24 PM )
Total Marks: 1
Which one
of the following is not the part of policy of Successful Negotiators?
Select
correct option:
Successful Negotiators collaborate with
another party (or parties) to reach a mutually beneficial agreement.
Successful Negotiators use empathy appropriately because they
can see the situation from others’ points of view. ok
Successful Negotiators put them in the other
person’s position to show them that they fully understand their needs and
concerns.
Successful Negotiators have little
consideration for other’s feelings and emotions.
Question #
6 of 10 ( Start time: 01:45:35 PM )
Total Marks: 1
A situation
in which the initiator is dissatisfied and the other is satisfied is
called…………….
Select
correct option:
Win-win strategy
Win-lose strategy
Lose-win strategy ok
Lose-Lose strategy
Question #
7 of 10 ( Start time: 01:46:22 PM )
Total Marks: 1
Formal
presentations differ from formal reports because they:
Select
correct option:
have more interaction with the audience
use nonverbal cues to express meaning
have less control of contents
above all ok
Question #
8 of 10 ( Start time: 01:47:22 PM )
Total Marks: 1
Which of
the following is not a definition of research?
Select
correct option:
Reasonable bias free conclusion
An informal piece of writing
A formal document
Result of ones intellectual curiosity
Question #
9 of 10 ( Start time: 01:48:46 PM )
Total Marks: 1
--- play/s
an important role in an effective oral presentation.
Select correct
option:
Intonation
Verbal delivery
Nonverbal delivery
All of the above
Question #
10 of 10 ( Start time: 01:50:03 PM )
Total Marks: 1
Use the
_____ approach if you are new to the job market, and want to redirect your
career.
Select
correct option:
Direct
Indirect
Organizational
Functional ok
Question #
1 of 10 ( Start time: 01:52:19 PM )
Total Marks: 1
While
introducing the topic, we start with which type of lines?
Select
correct option:
Let me start by.........
I’ll start by..........
First of all, I’ll…...........
All of the above ok
Question #
2 of 10 ( Start time: 01:53:07 PM )
Total Marks: 1
______
tests can be used to assess overall intellectual ability, attitudes toward
work, interests, or personality characteristics.
Select
correct option:
Psychological ok
Drug
Job-skills
None of all
Question #
3 of 10 ( Start time: 01:54:16 PM )
Total Marks: 1
In
Extemporaneous method the whole presentation is read ………………………….
Select correct
option:
Loudly ok
Silently
Fastly
Slowly
Question #
4 of 10 ( Start time: 01:54:58 PM )
Total Marks: 1
How many
negotiation strategies are there?
Select
correct option:
Four ok
Three
Five
Seven
Question #
5 of 10 ( Start time: 01:55:56 PM )
Total Marks: 1
A typical
recruiter devotes _____ seconds to each resume before tossing it into either
the “maybe” or the “reject” pile.
Select
correct option:
35
45 ok
55
60
Question #
6 of 10 ( Start time: 01:56:32 PM )
Total Marks: 1
--- play/s
an important role in an effective oral presentation.
Select
correct option:
Intonation
Verbal delivery
Nonverbal delivery
All of the above
Question #
7 of 10 ( Start time: 01:57:53 PM )
Total Marks: 1
Good
questions are those allowing …………………to be tested.
Select
correct option:
theories ok
topics
problems
solutions
Question #
8 of 10 ( Start time: 01:58:23 PM )
Total Marks: 1
Which one
of the following is not included in five types of workplace power?
Select
correct option:
Legitimate power
Expertise power
Consultative power
Assumed power ok
Question #
9 of 10 ( Start time: 01:59:14 PM )
Total Marks: 1
Use the
_____ approach if you are new to the job market, and want to redirect your
career.
Select
correct option:
Direct
Indirect
Organizational
Functional ok
Question #
10 of 10 ( Start time: 01:59:40 PM )
Total Marks: 1
The
originality of ... does not lie in the research but in the artistic creation
for which it provides a background.
Select
correct option:
article
thesis
essay
novel ok
MIDTERM EXAMINATION
Spring 2010
ENG301- Business Communication
(Session - 2)
Ref No: 1390519
Time: 60 min
Marks: 35
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Question
No: 1 ( Marks: 1 ) - Please choose one
When the company thinks your
audience will be interested in what you have to say or willing to cooperate, it
usually opts for:
► Indirect approach
► Direct approach
►
Neutral approach
► Modern approach
Question
No: 2 ( Marks: 1 ) - Please choose one
A contract of selling and purchasing
services is called:
► A credit letter
►
A collection letter
► An order letter
► A sales letter
Question
No: 3 ( Marks: 1 ) - Please choose one
While sending the message, you
are__________
► decoder
► encoder
► decoder and encoder
► initiater
Question
No: 4 ( Marks: 1 ) - Please choose one
The important and highly visible
parts of nonverbal communication are:
► Pamphlet, leaflets
► Appearance,
clothes
►
Letters and memos
►
Document, registry
Question
No: 5 ( Marks: 1 ) - Please choose one
For
a good communicator, it is important to predict how the customer will respond
and this aspect is called:
► Perception
► Perfection
► Personality
► Practice
Question
No: 6 ( Marks: 1 ) - Please choose one
Which one is individual cultural
variable from the followings?
► Politics
► Decision
Making
► Social Norms
► Language
Question
No: 7 ( Marks: 1 ) - Please choose one
Which one is not the component of
communication process from the followings?
►
Sender/encoder,
►
Message, medium,
► Receiver/decoder, feedbacks.
► Audio-visual and technological
Question
No: 8 ( Marks: 1 ) - Please choose one
It contains all facts that the
reader or listener needs for the reaction you desire. Senders and receivers are
influenced by their background, viewpoint, needs, experience, attitude, status
and emotions. A message brings desired result. It does a better job of building
goodwill.
Match
this statement with one of the following principles of communication:
► Conciseness
► Courtesy
► Consideration
► Completeness
Question
No: 9 ( Marks: 1 ) - Please choose one
Which one of the suggestions is not
the part of replies to inquiries?
► Give the Exact Information Requested
► Express Appreciation for the Inquiry
► Sell Your Organization or Product
► End with a Negative Closing
Question
No: 10 ( Marks: 1 ) - Please choose one
- --------------- is a printed paper
with the name and address of a person or an organization.
►
Letterhead
► Letter pad
► Leaflet
► Document
Question
No: 11 ( Marks: 2 )
Write a note on beginnings &
endings in a letter.
Beginning: If it is good news then the
beginning should start with the main idea and take some buffer in case of bad
news. There should be appropriate beginning so that the reader must continue to
read the whole letter.
Ending: It should be polite, strong and
make clear the reader about message. Ending should so effective that the reader
acts as requested. Some polite words should add at the ending like regards
thanking in anticipation etc.
Question
No: 12 ( Marks: 2 )
What is the difference between inquiry and
general request letter and which approach is used in both the letters?
An
inquiry letter is a request for the information about products or services for
which we are interested to purchase or acquire.
A
general letter asks the information without intention to buy or sell. A direct
plan should used in both letters.
Question
No: 13 ( Marks: 3 )
Write only the body of an order
letter to ABC Company for the purchase of weather vanes?
Dear Sir,
You are
requested that please send us the advertised weather vanes. We need 100 weather
vanes for our shop. We hope we will continue our business in future.
A cheque is
enclosed.
Sincerely
yours
Question
No: 14 ( Marks: 3 )
What points should we consider while
discussing the Space (proxemics) as an individual cultural variable?
Space means
nearness in physical space. Personal space varies according to culture, status,
role and gender.
Question
No: 15 ( Marks: 5 )
Do you think composing and editing
is very important for an effective business message?
Yes off course it is very important part of
the letter. It is the process of drafting the message. First we writ some ideas
on the paper and then recheck it for errors and add or subtract ideas for
clarity and completeness. Different people compose letter with different
styles. Computer is the best way for composing now a days. In computer it is
very easy to change. Different styles are depend on the nature of the letter.
Question
No: 16 ( Marks: 5 )
What are different parts of
interoffice memorandum? Describe briefly.
MEMO TO:
FROM:
DATE:
SUBJECT
Signatory
At the top
area we mention to whom we are addressing, who is writing this message, date
and subject of the letter. Then the body part where we write the message. And
at last we mention the signatory.
Question
No: 17 ( Marks: 5 )
Which aspects should be kept in mind
while drafting a message?
A message is the main idea that a writer want
to communicate. A message should be cleare, complete, concise, and correct.
While drafting a message you should keep in mind the reader. If it is a good
news then message should start with the main idea. In case of bad news are
refusal there should be a buffer. Closing of the message should be effective
and attractive. It should be polite and clear.
All MCQs
from old papers
1.what is
culture (2)
2.What is
voice mail (2)
3. What is
your perception about culture , Discussed
4. personal spaces are varies according to
gender, attitude, role, culture , comment it
4.
what
points should be kept in mind while write a letter on refusing an order.(5)
5.
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